Terms of Use

Last updated: 9 October 2026

1. Who we are

Farangoo (“we”, “us”) is operated by CreatifyHer LLC, a limited liability company registered in New Mexico, USA. Contact: hello@farangoo.com. By creating an account or buying a quest you accept these Terms, the Privacy Policy and the Game Rules.

2. What Farangoo is

Farangoo is a travel planner and location game. We build a day-by-day route from places we have checked, and you collect digital cards by visiting them. Farangoo is entertainment and planning help – not a travel agency, tour operator or guide. We do not sell or operate transport, tickets, tours or accommodation.

3. Account

You must be at least 16 years old (or have a parent’s permission). One account per person. Keep your login private; you are responsible for activity on your account. Your display name must not be offensive or impersonate anyone – we may change or remove it.

4. Free preview and paid quest

For free you get the outline of your whole route, the first 3 days in full and the welcome card. The demo on our website shows a sample route with its first 3 days open. Unlocking the full quest gives you the full route details for your trip, card catching on every day, riddles, ranking, the menu translator, the scam guide and the other paid features described at purchase.

One payment covers one trip, whatever its length: Solo (1 player) $9 / €9 / £7 / 39 zł / 299 ฿, Couple (2 players) $14 / €13 / £11 / 59 zł / 449 ฿, Group (3–6 players) $19 / €18 / £15 / 79 zł / 649 ฿ and Group (7–15 players) $29 / €27 / £22 / 119 zł / 949 ฿. For 16 or more players write to hello@farangoo.com for a group price. If your group grows after you paid, you only pay the difference to the bigger package. These are fixed prices in each currency, not exchange-rate conversions; you choose the currency before paying. Stripe adds taxes where required.

Stripe is the seller of record. Payments are processed by Stripe through Stripe Managed Payments: Stripe sells the quest to you on our behalf, charges and pays the sales tax or VAT, and handles payment questions, fraud checks and disputes. Stripe’s terms for buyers also apply to the payment, and your receipt comes from Stripe.

5. No refunds – please read

The full quest is digital content that is delivered immediately: as soon as you unlock it, the complete route and all its details become visible to you. Because of this, all purchases are final and non-refundable.

If you live in the EU, UK or another country with a right of withdrawal, before you pay we ask you to agree that delivery starts immediately and that you therefore lose your 14-day right of withdrawal once the quest is unlocked. Without that consent we cannot unlock the quest.

Because Stripe is the seller of record, Stripe’s consumer protection rules also apply and Stripe may, in some cases, issue a refund (for example to resolve a payment problem). Nothing in this section limits rights you have under the law of your country.

This does not affect your legal rights if the quest is not delivered or does not work as described – write to hello@farangoo.com and we will fix it or, if we cannot, find a fair solution.

6. Confirming and changing your plan

Your first route is a draft: you can change your answers and rebuild it as often as you like. When you are happy, you confirm it. After confirmation you can change your plan (dates, airports, places, nights or other answers) once for free. After that change, places and dates are locked and cannot be changed again. Swapping, reordering or adding activities inside a day (for example because of rain) is always free. A quest is valid for one trip and is not transferable.

7. Groups and couples

The organiser buys the package for the number of players chosen (up to 15) and shares an invite link or sends email invites. Each player gets their own account and the full quest is unlocked for everyone in the group. Players must use the same dates; someone who joins with different dates needs their own Solo quest. To add more players than you paid for, upgrade to the bigger package first.

8. Your safety comes first

Opening hours, prices and availability can change. They can differ by season, public and religious holidays, festivals, the rainy season, weather and sea conditions, or simply change without notice. A place may be closed, busier, more expensive or work differently than shown in Farangoo. We check our information regularly, but we are not responsible for such differences, closures or price changes – always check with the place or the operator before you go.

Information about places (opening hours, prices, dress codes, transport, seasons) is checked by us but can change without notice. Always check locally, follow official rules and signs, respect temples and local customs, and never enter closed, private or dangerous areas to catch a card. Do not play while driving or riding. Scooters: only with a valid licence and a helmet. You travel at your own risk.

9. Partner links

Some links (for example 12Go, Klook, Booking) are affiliate links – we may earn a commission at no extra cost to you. Bookings are contracts between you and that partner; their terms apply and we are not responsible for their services.

10. Fair play

Faking your location, using bots, sharing accounts or exploiting bugs is not allowed. We may remove points or cards, hide you from the ranking or close the account. Cards, points and badges have no money value and cannot be sold or exchanged.

11. Our content

Creatures, cards, texts, routes and design belong to CreatifyHer LLC. You may share screenshots and your Wrapped for personal, non-commercial use.

12. Liability

To the extent the law allows, we are not liable for indirect losses, missed connections, closed attractions, weather, or decisions you make based on the route. Our total liability is limited to the amount you paid for the quest. Nothing here limits liability that cannot be limited by law.

12a. AI features

Some features, like the menu translator, use artificial intelligence. AI results can be wrong – for example a dish name, an ingredient or how spicy it is. If you have an allergy or a strict diet, always confirm with the staff. The menu translator is for the full quest only and has a fair daily limit.

13. Changes and ending

We may update the app and these Terms; important changes will be announced in the app. You can delete your account at any time by writing to hello@farangoo.com.

14. Contact

Questions, problems with a place, account or data requests: hello@farangoo.com. We usually reply within 2 working days.

15. Law

These Terms are governed by the laws of the State of New Mexico, USA, where CreatifyHer LLC is registered, without affecting mandatory consumer rights in your country of residence.